Our Commitment to You
Northeast Georgia Surgical Consultants strives to provide the most qualified and highly trained surgeons and healthcare professionals for your care. We also stress the importance of providing affordable and accessible services without compromising the quality of care and remaining keenly aware of the very personal, sensitive and confidential nature of our specialty. Each patient is treated equally here with the respect and gentleness in a caring environment.
Office Hours
Monday - Friday 8:00am - 5:00pm
After hours we can be reached through our answering service at 706-357-9815 or you can call our office at 706-543-5873 and the service will be happy to assist you.
Prescription Refills
Prescription refills will be given during office hours only. Refills are discouraged after 5:00pm on weekdays, weekends or holidays.
Telephone Calls
If you have any questions during normal hours, please call us at 706-543-5873. Please tell our receptionist the nature of your call so she may direct you to the appropriate person. We will respond as promptly as possible.
After Hours Assistance
A physician is always available 24 hours a day, seven days a week for emergency situations. Please call our office and the answering service will help you. You will be directed to our on-call physician who will respond promptly. Be prepared to tell the physician the exact nature of your call and any medications you are taking.
Appointments
Our office sees patients on an appointment basis only: however, emergencies will be seen immediately. When you call you will be given the earliest possible appointment. In order to better schedule your appointment, our receptionist will ask you some specific questions about the nature of your problem. This information is confidential and will be treated as such. Appointments can be made several months in advance depending on the situation.
We try to honor your appointment time and we firmly believe in the value of your time. In our specialty, surgical delays and emergency patients may be the cause of unforeseen scheduling issues that cannot be anticipated. We beg your indulgence in these situations. If these delays can be anticipated, you'll be notified so that you are not inconvenienced. If you need to cancel an appointment, please do so as far in advance as possible.
Insurance
Our office accepts most insurance plans. At the time of your visit we will ask for a copy of your insurance card. Please be sure to have this information with you. In today's changing marketplace it is very important that you know if you have the basic indemnity, PPO (preferred provider organization) or HMO ( health maintenance organization) insurance coverage. This will help determine if you have restrictions on hospitals, labs and/or physicians. It will also make you aware of any deductibles, co-payments, percentages and out-of-pocket expenses that may be your responsibility. It would also be helpful to find out before your appointment if your insurance provides wellness benefits. Please be prepared to pay your deductible or co-pay at the time of the office visit.